As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these Terms and Conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything please get in touch via email info@plascourtyardspa.com

Application

1. These Terms and Conditions will apply to the purchase of the services and goods by you (the Customer or you).

2.  We are Plas Courtyard Spa, a company whose registered office is at Plas Caer Meddyg,  Llanbedr,  Gwynedd, LL45 2NB  with email address info@plascourtyardspa.com; (the Supplier or us or we).

3. These are the terms on which we sell all Products and Services to you. By ordering or booking any of the Products or Services, you agree to be bound by these Terms and Conditions.

Interpretation

1. Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession;

2. Contract means the legally-binding agreement between you and us for the supply of the Services;

3. Delivery Location means the Supplier's premises or other location where the Products are to be supplied, as set out in the online shop Order;

4. Goods means any goods that we supply to you with the Services, of the number and description as set out in the Order;

5. Order means the Customer's order for the Products or Services from the Supplier as set out  in the Customer's order or in the Customer's written acceptance of Booking with the Supplier; 

6. Services means the bookings or services provided, including any physical Goods purchased from the shop, of the number and description of items set out in the confirmed Order.

Services

1. The description of the Services and any Goods is as set out in our website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in size or colour of any Goods supplied due to different screen settings and perception environments.

2. In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

3. All Services are subject to availability.

4. We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes if that happens.

Customer Responsibilities

1. You must co-operate with us in all matters relating to the Services, provide us and our authorised employees with access to any health information as required, provide us with all contact information required to perform the Services and obtain any necessary consents (unless otherwise agreed).

2. Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.

Basis of Sale

1. The description of the Services and any Goods in our website, catalogues, shop or other form of advertisement does not constitute a contractual offer to sell the Services or Goods.

2. When an Order has been made, we can reject it for any reason, although we will try to tell you the reason without delay.

3. A Contract will be formed for the Services ordered, only upon the Supplier sending an email to the Customer confirming that the Order has been accepted.  

4. No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

5. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer where we, the Supplier and you the Customer, enter the Contract at any of the Supplier's business premises, and where the Contract is not a contract   

6. (i) for which an offer was made by the Customer in the Supplier's and the Customer's simultaneous physical presence away from those premises, or

7. (ii) made immediately after the Customer was personally and individually addressed in the Supplier's and the Customer's simultaneous physical presence away from those premises. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate to you and which might, in some way, be better for you, e.g by giving cancellation rights pursuant to consumer protection law.

8. Business premises means immovable retail premises where we carry on business on a permanent basis or, in the case of movable retail premises, on a usual basis.

Fees and Payment

1. The fees (Fees) for the Services, the price of any Goods (if not included in the Fees) and any additional delivery or other charges is that set out in our price list current at the date of the Order or such other price as we may agree in writing. Prices for Services may be calculated on a fixed fee or on a standard rate basis.

2. Payment for Services must be made at the time of booking or in advance of product delivery. You must pay in cash in person or by submitting your credit or debit card details with your Order online, and we can take payment immediately or otherwise before delivery of the Goods or Services.

Delivery

1. We will deliver the Services, including any Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement:

2. (i) in the case of Services, within a reasonable time; and

3. (ii) in the case of Goods, without undue delay and, in any event, not more than 30 calendar days from the day on which the Contract is entered into.

4. In any case, regardless of events beyond our control, if we do not deliver the Services on time, you can require us to reduce the Fees or charges by an appropriate amount (including the right to receive a refund for anything already paid above the reduced amount). The amount of the reduction can, where appropriate, be up to the full amount of the Fees or charges.

5. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:

6. (i) we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or

7. (ii) after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

8. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.

9. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us before any refund can be made to you. Our return postage label will cover faulty or damaged goods only, as well as unreasonably delayed Goods that are no longer required and returned to us unopened. 

10. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and the Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as well as extra postage costs we will not be liable for.

11. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

12. If you or your nominee fail, through no fault of ours, to take delivery of the Services at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

13. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

Risk and Title

1. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.

2. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice, to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

Cancellation & Withdrawal

1. Online Shop - You can withdraw the Order of Goods by telling us before the purchase Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability - you may do so if the order of Goods has not yet been sent to you. If you change your mind after the order has been dispatched, you have 28 days to return the Goods at your own expense unopened, for a full refund, which will include your original postage cost, if applicable. This does not affect your rights when the reason for the cancellation is any defective or unreasonably delayed Goods.

2. Spa - You can cancel the Contract of your Session Booking with us by telling us no later than 72 hours (3 calendar days) before the day of your booked session with us. If you simply wish to change your mind and without giving us a reason or notice, no show to appointment and/or without liability, we will retain in full the payment already made for the Services you have booked, not attended or notified us of your cancellation within the specified timeframe as follows: 

3. (i) We require 72 hours’ notice of a booking cancellation after which a 100% charge will be made.

4. (ii) We advise guests to consider insurance when making a booking to cover the cancellation of their spa session. 

5. (iii) No refund will be payable for non-arrival without the stipulated notice.

6. (iv) Some promotional offers may be non-refundable, please check this at the time of booking.

7. (v) All rescheduled sessions will be subject to alternative availability and 72 hour notice period.

8. Severe Weather Conditions:

9. (i) Some of or spa facilities are located in a partially outdoor, sheltered courtyard. While we take every measure to ensure your experience is comfortable regardless of the weather, severe or unsafe weather conditions (such as high winds, storms, heavy rain or extreme temperatures), may impact the operation of certain services or facilities. In such cases we reserve the right to cancel, restrict or reschedule bookings at short notice if it is deemed necessary for the safety and comfort of our clients and staff. 

10. (ii) We will make every reasonable effort to reschedule your appointment at a time and date that is convenient for you. 

11. Health & Safety:

12. (i) All clients are required to complete a medical consultation form prior to their spa session. This is to ensure that our services are safe and suitable for your individual health needs.

13. (ii) We reserve the right to refuse or cancel a booking if we determine that a clients' medical condition may pose a risk to their health and safety; or if our session is deemed unsuitable based on the information they provided such as specific health conditions or regular medication. Please consult with your doctor before booking your appointment. 

14. (iii) This decision is made in the interest of clients' wellbeing and is responsibility of our staff, in line with our safety practices and policies. 

15. (iv) We regret that our premises do not have wheelchair access or dedicated disabled facilities.

16. (v) Our services are suitable for adults only (over the age of 18). ID check may be conducted on arrival.

17. (vi) For the safety of our clients and staff, anyone who arrives under the influence of alcohol or drugs will be refused entry and their session will be cancelled without refund. 

Duration, Termination and Suspension

1. The Contract continues as long as it takes us to perform the Services.

2. Either you or we may terminate the Contract or suspend the Services at any time by a written notice of termination or suspension to the other if that other party:

3. (i) commits a serious breach, or series of breaches resulting in a serious breach, of the Contract and the breach either cannot be fixed or is not fixed within 30 days of the written notice; or

4. (ii) is subject to force majeure (factors beyond our control), in which instance all the best attempts will be made to suitably rearrange the Services booked. We will advise the Customer as soon as reasonably practicable; and

5. (iii) the Customer's obligations will be suspended so far as is reasonable, provided that that we will act reasonably, and will not be liable for any failure which we could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery and the right to re-arrange or cancel.

6. (iv) the company is subject to any step towards its bankruptcy or liquidation.

7. On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected.

8. Conformity

9. We have a legal duty to supply the Goods and Services in conformity with the Contract, and will not have conformed if it does not meet the following obligation.

10. Online Shop - Upon delivery, the Goods will:

11. (i) be of satisfactory quality;

12. (ii) be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and

13. (iii) conform to their description.

14. Spa - We will supply the Services with reasonable skill and care as outlined in our Code of Practice below.

Privacy

1. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

2. These Terms and Conditions should be read alongside, and are in addition to our Privacy Policy and Cookies Policy outlined on our website link  www.plascourtyardspa/GDPRprivacypolicy.

3. For the purposes of these Terms and Conditions:

   1. 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.

   2. 'GDPR' means the UK General Data Protection Regulation.

   3. 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.

4. We are a Data Controller of the Personal Data we Process in providing the Services and Goods to you.

5. Where you supply Personal Data to us so we can provide Services and Goods to you, and we Process that Personal Data in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the Data Protection Laws.​​

Governing Law, Jurisdiction and Complaints

1. The Contract (including any non-contractual matters) is governed by the law of England and Wales.

2. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of Scotland or Northern Ireland respectively.

3. We try to avoid any dispute, so we deal with complaints as follows: If a customer is unsatisfied with the services we have provided they should contact us within 7 days via email info@plascourtyardspa.com